This notice sets out what personal data Lüks Casino collects, why it is processed, how long it is kept and who it is shared with. Opening an account means you accept the practices described here. Read it together with the Terms and Conditions.
Data we collect
Data comes from three sources: you supply it at registration, the system logs it while you play, and a provider returns it to us during payment. No personal data is purchased from outside parties for advertising.
| Data | Purpose | Retention |
|---|---|---|
| Phone and email. | Opening the account, confirming login, reaching you. | While the account stays open. |
| Name and date of birth. | Verifying the age limit and account ownership. | For the legal period. |
| Payment record. | Running deposits and withdrawals. | For the legal period. |
| Bet and game history. | Settlement, wagering checks, complaint review. | For the legal period. |
| IP and device data. | Security and multiple-account detection. | A limited period after registration. |
| Support correspondence. | Following an open complaint file. | A limited period after closure. |
| Cookie record. | Remembering the session and preferences. | The cookie's own lifetime. |
Legal basis for processing
- Contract performance: opening the account, accepting a bet, making a payment.
- Legal obligation: age checks, identity checks, record keeping.
- Legitimate interest: preventing fraud and multiple accounts.
- Consent: sending bonus and campaign notifications.
Consent for notifications can be withdrawn at any time; this does not close the account, it only stops marketing messages.
Cookie use
A cookie is a small record kept in your browser. Without essential cookies a session cannot stay open. Preference cookies remember language and screen settings. Measurement cookies show which sections are used in aggregate, not tied to one player. Cookies can be deleted or blocked in browser settings; blocking essential cookies prevents login.
Who data is shared with
- Payment providers, only to the extent a transaction requires.
- Game studios, to verify a round's outcome and the bet record.
- Identity services such as KYCAID, to confirm age and ownership.
- Competent authorities, to the extent required by law.
Data is not sold for advertising and lists are not rented to third parties. Service providers process data only on Lüks Casino's behalf and instructions.
Data security
The connection between the site and your browser is encrypted. Passwords are stored in a form that cannot be reversed, so nobody, support included, can see yours. Access follows role: only the payments team sees payment records, only the assigned team sees a complaint file. Part of account security sits with you: do not reuse your password elsewhere and never share a verification code.
Your rights
- You can request a copy of the data held about you.
- You can request correction of wrong or incomplete details.
- You can request deletion of data outside the legal retention duty.
- You can object to marketing and withdraw consent.
Send a request through support. Closing an account does not erase everything at once; payment and betting records are kept until the legal period expires. A self-exclusion record is kept while the exclusion is active, described on the Responsible Gaming page. Disputes over data handling follow the Player Complaint Policy.
Changes to this notice
This notice may be updated. The version published here is current and applies from publication. A change that widens the data collected or shared is announced to the contact address on your account.